Shipping policy

Shipping Policy

Thank you for shopping at Woza Hair. We’re committed to getting your order to you quickly and efficiently. Please review our shipping policy below for details on processing times, shipping methods, delivery estimates, and more.

1. Processing Time
All orders are typically processed within 1–2 business days after the order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Methods & Delivery Times
We offer Standard domestic shipping which will be delivered between 2 to 5 business days.

3. Shipping Rates

We charge a flat rate of R120.00.

4. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress.

5. Shipping Destinations
We currently only ship to domestic locations in South Africa.

6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 14 days of the delivery date. We’ll work with the carrier to investigate and resolve the issue.

7. Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an invalid address, we may require additional charges to reship.

8. Unclaimed Packages
If a package is returned to us as undeliverable or unclaimed, we will contact you to arrange reshipment at your expense.

9. Delays
While we strive to meet all delivery estimates, we are not liable for delays caused by carriers, weather, or other factors beyond our control.

Contact Us
If you have any questions about shipping, please contact us at our email adress info@wozahair.store or WhatsApp us on 082 736 5856.

Thank you for choosing Woza Hair!